1
Download RustDesk
Open RustDesk’s official download page, choose Windows or Mac, then open the downloaded file.
Remote session
Remote Support
This page is for customers who have already been asked by EBTechHub to start a remote support session.
Remote support starts only after we confirm your issue, service fit, and pricing. Some issues may still require an onsite visit.
The download buttons open RustDesk’s official download page. Choose Windows or Mac on that page, then open the downloaded file. Not sure which one to choose? Text EBTechHub and I’ll walk you through it.
Start the remote session
2
Open the app
Open RustDesk after it downloads. Leave the window visible.
3
Text your ID and password
Text EBTechHub your RustDesk ID and one-time password from the app.
4
Keep the app open
Keep RustDesk open while support is active. You can close it when the session is done.
What to expect
Remote support is controlled and approved
- You stay in control of the session
- You can close RustDesk at any time
- Unattended access is only enabled with approval
- EBTechHub will provide a follow-up summary after the work is complete
For repeat clients
For repeat clients, EBTechHub may configure the remote support app during a session for easier future support.
Customers do not need to configure server settings manually for a one-time support session.
Unattended Access
For repeat support or approved follow-up work, EBTechHub may help set up unattended access. This is only enabled with customer approval. It is not required for one-time support sessions.
Remote support FAQ
Do I need to install anything?
Usually yes. You will download RustDesk so EBTechHub can connect after you provide the ID and one-time password.
Can EBTechHub access my computer anytime?
No. One-time support requires the ID and password from you. Unattended access is only configured with your approval.
What if remote support cannot fix the issue?
EBTechHub may recommend an onsite visit or another next step.
Need to start with booking first?
Need a remote PC Health Check first? Text your issue and ZIP code or use the intake form.